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Privacy Policy

Welcome to Lemon & Soul and our online presence

We thank you for your interest in our services. Protecting your privacy and data is very important to us. We only collect and use your data in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable provisions. In the following, we as the controller will explain to you what data we collect and how we process these data.


1.   Personal data

As defined by the GDPR, personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data will only be saved if it is necessary for providing the booked services, adhering to legal guidelines or for purposes explained in the following.


2.   Anonymised data / log files / IP address

You can visit our website without providing any personal data. However, certain anonymous data will be saved each time our website is visited, e.g. which page or which offer was called up. This data is not personal, however, and thus is not subject to the legal guidelines of the GDPR. The website operator or site provider collects data about visits to the site and stores these as server log files. The following data are logged in this manner: Website visited, time of access, quantity of data sent in bytes, source/link from which you reached the site, browser used, operating system used, IP address used. The data collected is used for statistical analysis and to improve the website. The website operator reserves the right to examine the server log files at a later time should there be specific indications of unlawful use. Anonymous data is only collected for statistical evaluation in order to improve our services. For further information, please take note of the figure "Right to information / revocation rights".


3.   Purpose of collecting personal data

Personal data must however be provided if you make a travel booking or other booking via our website, contact us, subscribe to our newsletter or use other services on our website that require personal data to be given. These include the management of your data in a personal customer account with a login function, voucher purchases, participating in competitions or amending existing bookings or orders. In accordance with legal provisions, we will normally only collect data necessary for the service you require. If our forms ask you to provide further information, this is always voluntary and will be marked as such. The temporary storage of the IP address by the system is necessary in order to enable the delivery of the website to the user’s computer. To do this, the IP address of the user must be stored for the duration of the session. This is also stored in log files in order to ensure the functionality of the website. The data is also used to optimise the website and to ensure the security of our information technology systems. In this connection, the data will not be analysed for marketing purposes. Our legitimate interests in data processing according to point (f) of Article 6(1) GDPR lie in these purposes. If a travel booking is made or another service is booked, the data collected will be used to process this booking and used for advertising and statistical purposes, within the scope of legal provisions. The legal basis for sending the newsletter and e-mail advertising following the sale of goods or services is Section 7(3) of the German Act against Unfair Competition (Gesetz gegen den unlauteren Wettbewerb, UWG). If you subscribe to our newsletter, we also store and use the data you provided about yourself and your orders and travel services when booking or registering in order to give you optimum service as a newsletter subscriber on the basis of point (f) of Article 6(1) GDPR. The legal basis for the processing of data after the user registers for the newsletter is point (a) of Article 6(1) GDPR if the user has given consent. We also use the personal data that we have collected to improve customer relations and to provide better customer care (e.g. information about the trip), to carry out our own advertising and marketing initiatives (e.g. sending out catalogues or other advertising within the scope permitted by law, feedback on customer satisfaction) and to process your order.


4.   Legal basis for the processing of personal data

If we obtain the consent of the data subject for all processing of personal data, the legal basis shall be point (a) of Article 6(1) of the General Data Protection Regulation (GDPR). For the processing of personal data required for the performance of a contract to which the data subject is a party, the legal basis is point (b) of Article 6(1) GDPR. This also applies to processing that is required to perform pre-contractual measures. If the processing personal data is required in order to fulfil a legal obligation to which our company is subject, the legal basis shall be point (c) of Article 6(1) GDPR. In the event that vital interests of the data subject or another natural person require the processing of personal data, the legal basis shall be point